Return and Refund

Return and Refund

Order Cancellation

Orders can be cancelled for a full refund before shipment. Once an order has been shipped, cancellation is no longer possible. If you wish to cancel after shipment, please refuse delivery or return the package upon receipt. Once the returned package is received by BrioMart, we will process your refund minus the original shipping cost and any return shipping fees incurred.

After-sales Service

You can request our Return & Refund Service under the following conditions:

(1) The product has not been opened within 14 calendar days after receiving the product, and it is brand new and unused.

(2) If the product is found to have manufacturing defects within 30 calendar days after receiving the product, you can apply for a return and refund service. Returns are not accepted for products that show signs of use, damage, or are missing original packaging.

(3) If the return is due to the customer's reasons, BrioMart will charge a 5% order operation fee and deduct the original order's shipping cost. This fee does not apply to customers exercising their statutory rights under applicable law, including EU/EEA consumers and UK consumers exercising their statutory right of withdrawal.

Return & Refund Service will not be provided where:

(1) It is requested beyond 30 calendar days of receiving a product.

(2) A product sent to BrioMart for Return & Refund Service does not include all original accessories, attachments, free products, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.

(3) Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

(4) Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

(5) Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.

(6) Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

(7) A product is not delivered to BrioMart within 15 calendar days after Return & Refund Service confirmation is sent from BrioMart.

(8) Other circumstances are stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 14 calendar days of receiving your product for unopened returns, or within 30 calendar days for defective product claims.

Contact ischenghao.1987@gmail.com to apply for a return and refund.

For the refund to be processed promptly, please send your return notification to BrioMart with the following information:

• Order Number
• Return Product Name & Quantity
• Return Reason
• Images or Videos of Products and Intact Packaging

We will process your return and refund application within 2–5 working days after receiving your email.

Refund Time

Refunds will be processed using the same method used to make the payment. Refunds will be initiated within 2 business days of approving your return, and may take an additional 7–14 business days to appear depending on your bank or card issuer.

Return Shipping

Customers are responsible for any return shipping costs to the designated service center (including cross-border and international shipping costs, if applicable), unless the return is due to a product performance fault or defect.

Replacement Policy

If you would like to replace or exchange a product, please contact BrioMart customer support at ischenghao.1987@gmail.com.

BrioMart shall be responsible for two-way replacement freight for products sent in for replacement due to performance faults. The customer shall be responsible for two-way replacement freight for products sent in for replacement after the warranty period has expired.

EU & UK Consumers – Right of Withdrawal

If you are a consumer located in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason (the "cooling-off period").

How to exercise your right of withdrawal:

Notify us before the 14-day period expires by emailing ischenghao.1987@gmail.com with your name and order number. We will send you a confirmation email upon receipt of your withdrawal request.

You must return the product within 14 calendar days of notifying us. Return shipping costs are your responsibility. We will process your refund within 14 calendar days of receiving the returned goods, using the same payment method as your original purchase. Note that the original outbound shipping cost will not be refunded.

The right of withdrawal does not apply to:

• Customized or personalized products made to your specifications
• Sealed goods that have been unsealed after delivery and are unsuitable for return due to health or hygiene reasons
• Goods that show signs of use or wear beyond what is necessary to assess their nature and function, in which case we may deduct an amount reflecting any diminished value of the goods