Terms and Conditions

Terms and Conditions

Overview

By placing an order on BrioMart, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Order & Payment

All orders are subject to product availability and payment confirmation. We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraudulent activity. You will be notified and fully refunded in such cases.

When completing your purchase, the billing statement on your payment page and/or card statement will display "briomart.shop".

Pricing

All prices are listed in USD unless otherwise stated. We reserve the right to update prices at any time without prior notice. The price charged will be the price displayed at the time of your order.

Shipping & Delivery

All products are made to order and will be processed within 1–2 business days. Estimated delivery times vary by region. For full details, please refer to our Shipping Policy.

Returns & Refunds

For full details on returns, refunds, and exchanges — including EU & UK consumer rights — please refer to our Return and Refund Policy.

Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of BrioMart and may not be reproduced or used without prior written permission.

Limitation of Liability

BrioMart is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed. Nothing in these terms limits or excludes any liability that cannot be excluded under applicable law, including statutory consumer rights.

Privacy

We respect your privacy and handle your personal data in accordance with our Privacy Policy.

Online Dispute Resolution (EU Consumers)

The European Commission provides an online dispute resolution platform for consumers in the EU. If you have a complaint about a purchase made on our website, you may submit it via the EU ODR platform at: https://ec.europa.eu/consumers/odr

We are not obliged to participate in formal dispute resolution proceedings before a consumer arbitration board, but we are willing to do so in individual cases. For any issues, please contact us first at ischenghao.1987@gmail.com.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR. Nothing in this clause affects any statutory rights you may have under the laws of your country of residence.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Continued use of our website constitutes acceptance of the updated terms. We encourage you to review this page periodically.

Contact Us

For any questions or concerns, please contact us at ischenghao.1987@gmail.com. We will respond within 2–5 business days.